Terms Of Service

Effective Date: October 26, 2026.
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‍1. Acceptance of These Terms

These Terms of Service and Participation Agreement (these “Terms”) are a binding agreement between you (“Member,” “you”) and The OsteoCollective, LLC, a North Carolina limited liability company (the “Company,” “we,” “us”). By registering for, paying for, accessing, or participating in any Company membership, program, course, community, live event, or related service (collectively, the “Services”), you accept these Terms. Acceptance occurs at checkout and again at first login to the member community. If you do not agree, do not register or participate.You must be at least 18 years of age to become a Member.
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2. Nature of the Services: Education and Community, Not Medical Care

2.1 Educational purpose. The Services consist of educational content, structured courses, group coaching, community discussion, meal planning resources, exercise programming, and live group events relating to bone health and healthy aging. All Services are provided for educational and informational purposes only.

2.2 No medical care; no physician-patient relationship. The Company is not a medical practice and does not provide medical care, diagnosis, treatment, or individualized medical, nutrition, or clinical advice. Participation in the Services does not create a physician-patient, dietitian-patient, therapist-client, or any other professional treatment relationship with the Company or with any of its owners, officers, employees, contractors, coaches, advisors, or volunteer ambassadors (collectively, “Team Members”). Douglas Lucas, DO (“Dr. Lucas”) participates in the Services solely as an educator.

2.3 How physician education is delivered. Dr. Lucas participates in the community exclusively through scheduled group educational sessions. He does not respond to individual members in community threads, group chats, or direct messages, and no direct message channel to him exists. When educational sessions address real member situations, those situations are first de-identified by the Company’s team, with software assistance, so that Dr. Lucas reviews and discusses cases without knowing whose they are. This structure exists to keep the Services educational, and you agree not to attempt to obtain individualized medical advice through the Services.

2.4 No individualized interpretation. No Team Member will interpret your individual laboratory results, bone density reports, imaging, or medical history, or tell you what your specific results mean you should start, stop, or change. Team Members may provide general education about what tests and markers measure, help you prepare questions for your own healthcare providers, and provide general education on nutrition, exercise, sleep, and mindset.

2.5 Your own care team comes first. You are solely responsible for obtaining medical evaluation, diagnosis, and treatment from your own licensed healthcare providers. Consult your physician before beginning any exercise, nutrition, or supplement program, and never discontinue or change any prescribed medication except in consultation with your prescriber. Individualized clinical care, where you want it, is available only through a licensed medical practice under its own separate agreement, and is not part of the Services.


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3. Teaching Cases and Question Submissions

3.1 If you submit a question that includes your personal health information through the Company’s question form or program intake, you consent to the Company de-identifying your submission and discussing it as an educational teaching case in a live, recorded group session, with the recording made available to Members.

3.2 De-identification removes your name, contact information, location, and details that could reasonably identify you. You acknowledge that in smaller group settings, participants who know you may nonetheless recognize details of a case, and you should submit only information you are comfortable having discussed in de-identified form.

3.3 You may decline case discussion of any submission by stating so in the submission, in which case it will be used, if at all, only to inform general educational content.



4. Community Conduct

4.1 Members must communicate respectfully at all times. Harassment, hate speech, solicitation, spam, impersonation, sharing of other members’ personal information outside the community, and disruptive behavior are prohibited and may result in immediate removal without refund.

4.2 Members may share their own experiences, results, and decisions. Members may not hold themselves out as providing professional medical, nutrition, or clinical advice to other members through the Services, regardless of any license or credential they hold.

4.3 The Company may moderate, edit for privacy, move, or remove any content in the community, and may suspend or terminate community access for violation of these Terms.



5. Community Privacy and Recordings

5.1 Not a confidential medical environment. The community operates as an educational, community-based environment and is not HIPAA-covered. Information you post, share in live sessions, or submit in group settings may be visible to other Members and Team Members. You are responsible for what you choose to share, and you agree not to disclose information about other Members outside the community.

5.2 Recordings and promotional use. Live group activities, including workouts, coaching sessions, workshops, and community events, may be recorded and used by the Company for educational or promotional purposes. By appearing on camera or speaking with your microphone on, you grant the Company permission to use your image, voice, first name, and statements in such recordings without compensation. If you do not wish to appear, keep your camera and microphone off. You may request removal of a specific promotional use by contacting support@osteocollective.com, and the Company will make reasonable efforts to honor the request in future uses.

5.3 The Company’s collection and handling of your information is described in the Company’s Privacy Policy, which is incorporated into these Terms by reference.


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‍6. Assumption of Risk and Release of Liability

6.1 Acknowledgment of risk. Participation in exercise, fitness, movement, and wellness programming involves inherent risks, including muscle strain, joint or bone injury, falls, cardiovascular events, and other physical or psychological harm. Improper form, preexisting conditions, and your physical environment may increase these risks. All programming is delivered virtually, and you are solely responsible for ensuring a safe participation environment, appropriate equipment, and your own medical readiness. You confirm you have consulted, or will consult, your own healthcare provider before participating.

6.2 Release. To the fullest extent permitted by law, you release and hold harmless the Company and its owners, officers, managers, employees, contractors, coaches, clinical advisors, volunteer ambassadors, affiliates, successors, and agents (collectively, the “Released Parties”) from all claims, damages, and expenses arising from injury, illness, or loss related to your participation in the Services, including claims based on ordinary negligence, instruction, or equipment use. This release does not extend to gross negligence or willful misconduct.

6.3 Indemnification. You agree to indemnify and hold harmless the Released Parties from claims, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms or your misuse of the Services, except to the extent caused by a Released Party’s gross negligence or willful misconduct.


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7. Membership, Payments, Trials, and Cancellation

7.1 Plans and pricing. Membership is offered on the payment plans shown at checkout. The price, billing frequency, and first charge date for your plan appear at checkout and in your confirmation email. Prices are in US dollars.

7.2 Free trial. New Members receive a 7-day free trial on every paid plan. You will not be charged during the trial. When the trial ends, we will automatically charge your payment method for the plan you selected at checkout unless you cancel first. The free trial is available once per person.

7.3 Agreement. By entering your card and continuing at checkout, you agree to the Terms and Conditions of The OsteoCollective, and you agree that your subscription automatically renews until you cancel. You confirm your agreement again by checking the box to accept the Terms and Conditions when you enter the community.

7.4 Automatic renewal. Your membership renews automatically at the end of each billing period (every 4 weeks, monthly, quarterly, or annual) for the same period, at the price in effect at that time. We will email you 7 days before each renewal. Each charge also comes with a receipt.

7.5 Cancellation. You can cancel at any time in your account settings or by emailing support@osteocollective.com. To avoid the next charge, cancel at least 24 hours before your renewal date. We will send you a confirmation email when you cancel. Cancellation stops future billing, and you keep access through the end of the period you’ve already paid for.

7.6 No refunds. All payments are final. We do not give refunds, partial refunds, or prorated refunds for any reason, including unused time, forgetting to cancel, or not using your membership. This applies to every charge, including renewals.You get access the moment you start your trial. The free trial is your time to decide if membership is right for you. If you don’t cancel before it ends, you will be charged, and that payment is final.

The only exception is a billing error on our side, such as a duplicate charge. If you believe that happened, email support@osteocollective.com and we will review it promptly. Please contact us before disputing a charge with your bank.

Community entry checkbox (required to enter):
“I agree to the Terms and Conditions of The OsteoCollective. I understand my subscription automatically renews until I cancel, and that all payments are final and non-refundable.”


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‍8. License to Program Materials

8.1 All content and materials provided through the Services, including courses, workbooks, videos, recordings, meal plans, exercise programming, frameworks, and community content created by the Company (the “Materials”), are the exclusive property of the Company or its licensors.

8.2 The Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Materials for your personal, non-commercial use during your membership. You may not copy, share, distribute, sell, publish, record, or create derivative works from the Materials, or use them to provide services to others, without the Company’s prior written consent. This license ends when your membership ends or these Terms are terminated.

8.3 You retain ownership of content you post in the community. You grant the Company a non-exclusive, royalty-free license to host, display, and moderate your posted content within the Services, and to use de-identified submissions as described in Section 3.


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‍9. Disclaimers and Limitation of Liability

‍9.1 The Services are provided “as is.” Results vary and are not guaranteed. Testimonials reflect individual experiences and do not promise similar outcomes. The Company makes no warranties, express or implied, regarding the Services.

9.2 To the fullest extent permitted by law, the Company’s total liability arising out of or relating to the Services or these Terms shall not exceed the amounts you paid to the Company in the 12 months preceding the claim, and the Company shall not be liable for indirect, incidental, consequential, or special damages.


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10. Termination‍

The Company may suspend or terminate your membership immediately, without refund, for violation of these Terms, including the conduct rules in Section 4. You may terminate by cancelling under Section 7.4. Sections 6, 8, 9, 11, and 12 survive termination.


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11. Dispute Resolution, Governing Law, and Venue

11.1 The parties will first attempt to resolve any dispute informally by written notice and good-faith discussion for 30 days. If unresolved, the parties agree to attempt mediation before initiating litigation.

11.2 These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles. Any litigation shall be brought exclusively in a court of competent jurisdiction in North Carolina.


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12. General
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12.2 Changes. The Company may update these Terms with notice to Members. Continued use after the effective date of changes constitutes acceptance.

12.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision shall be enforced to the maximum extent permissible.

12.3 Entire agreement. These Terms, together with the Privacy Policy and any program-specific agreement you sign, are the entire agreement between you and the Company regarding the Services.

12.4 Electronic acceptance. Checking a box, clicking “I Agree,” or registering for the Services constitutes your signature and acceptance of these Terms.

12.5 Marketing communications. By providing your email, you consent to receive Company communications. You may unsubscribe from marketing emails at any time.Questions: support@osteocollective.com
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